Account management made easy for users
Let customers manage their account online while keeping up to date with your different initiatives.
Instant access to all account activity in a personalised customer portal
Reduce admin and give users access to their own portal. Easy to navigate and available online & in-app, it's easy to stay up to date.
Cloud Based Customer Portal
Increase usability and engagement by providing customers with their own account management portal
Customer Portal
Each customer registered to your cashless system has access to their own account portal. Available in-app & online, the portal is used to manage account funding, online ordering, digital offers, and payment receipts.
- Available in-app and online
- Self-managed and intuitive to use
- Custom designed to your brand
Fund Management
Users can choose to pre-load funds or pay as they go, and you can enable a credit facility on specific accounts where necessary. All funds are securely protected & deposited into your business bank account.
- Pre-load, auto-load or pay as you go
- Credit available instantly to spend
- Secure & fast payout to your account
Order Management
Where enabled, customers will have access to the online menu you have configured. They can choose their preferred order time, collection point and menu items, and checkout with their existing balance.
- Available in-app, online & via QR scan
- Pay with existing balance or debit card
- Track order preparation & access receipt
Card Management
Customers can connect site access cards (or wristbands) to their accounts. Connected cards can be used to make payments at the POS, and customers can add & remove cards from their portal themselves.
- Connect RFID cards & wristbands
- Use to pay and access areas on site
- Self managed within customer portal
Offer Management
Within the customer portal, users can review any offers you have made available for them. Offers are tailored according to their purchasing behaviour, and they can redeem from your online menu or at the point of sale.
- Review relevant offers in-app or online
- Pre-order or pay at POS to redeem
- Enable notifications to receive alerts
Site Information
Use the customer portal to display links to important information about your site. Embed links in-app for customers to learn about daily menu options, sustainability efforts, marketing initiatives and feedback forms.
- Include custom info about your site
- Embed links in-app for easy access
- Update online & keep users up to date
Users can manage all cashless activity within their customer portal
Streamline operations and give your customers the best possible experience with our full suite of payment & engagement software
In which countries do you provide your service?
Facilipay has offices in Dublin, London & New York, and currently serves clients across Europe & North America.
How quickly can your services be implemented?
Implementation varies depending on your project requirements, but our services can be activated in as little as 5 business days.
Can you provide custom solutions for my project?
Yes! Our team of consultants will work with you closely to implement a custom solution and guide you on an ongoing basis.
What type of companies do you work with?
We work with companies of all sizes, from independent outlets to global operators. Get in touch and we will be happy to tell you how we can help.